Jon Philp
Project Manager / Business Analyst
Sugar Land, Texas
Logistics Analyst
​December 2014 - Present
While working at Nalco Champion, I have been involved in project governance, project management, change management, process improvement, vendor selection, testing, training and analysis of supply chain operations technology upgrades and improvement.
  • Analyzed, tracked and made recommendations to improve efficiency and reduce overtime hours of ~1000 employees which led to $2.3MM in savings for FY 2015
  • Admin in Microsoft SharePoint, Ortec ORD, TurnPike Direct and SmartDrive
  • Expert in Microsoft Excel, created templates that are currently used company-wide to track payroll hours, hours of service violations, vehicle maintenance records, support calls and other templates as requested by multiple divisions and departments
  • Create and deliver presentations for management up to and including VP-Level, while making suggestions for improvements and savings based on detailed analysis
  • Managed project risk and planned for project contingencies
  • Forecasted project cost and potential ROI based on mileage reduction, hours management, DIFOT, customer retention, and a reduction in TVAR and SVAR
  • Researched international laws and restrictions to ensure full compliance
  • Led on-site project deployment meetings and trainings for planners, schedulers, managers, operations specialists, order to cash, sales and SH&E
  • Assisted in development of custom reports through SSRS and SAP
   
Field Service Manager
​April 2007 - January 2015
At DISH, I was responsible for directing, coaching, motivating, leading and developing technicians to achieve a high performing team that safely and consistently delivered a best in class customer experience.
  • Operated proficiently as an independent working unit at my own pace and meet all deadlines in a timely manner as well as leading teams to larger goals
  • Provided hands-on training to my team of technicians and followed up with my technicians to ensure they were following proper protocol during installations
  • Consistently positively motivated the technicians assigned and led them to be the top selling team of “Smart Home” products and services in the Houston market
  • Maintain accurate paperwork and effectively prioritized responsibilities
  • Consistently enforcing customer satisfaction with my technicians by requiring them to maintain a customer satisfaction score above 9.7/10 but never below 9.2/10